Customer service

Welcome to the IMC Toys Customer Service Department, we will respond to any questions you have about our products and their functions.

FAQ

Click here to find the answers to the most common questions about our products.

IMC Toys
All of our products include a reference and an identifier number.
This is normally found in the packaging next to the barcode, product manual or the main part of the product, in its base or in a label sewn on it (stuffed animals or similar)
Enter the numeric code without letters printed on the product after "Item" / "MOD". It can also be found in the catalog or the manual of your favorite toy by typing its name or brand.

BLU BLU

CLUB PETZ

As wholesale manufacturers and distributors we cannot sell our products directly to consumers. Practically all specialist toy shops and large distributors have our products at their disposal.

The instruction manual can be found in the base or between the cartboard sleeves that conform the packaging. If you cannot find it, you can access directly to it if the product is in the current catalogue that this website offers within the PRODUCTS section. 

If the product does not appears in the website, you can directly ask for the manual to the After Sales Service within the contact by application form of this help section is offering.

It may be that the product, due to its characteristics and basic functions, includes all information relating to its operation on the packaging. If you require more information, please contact our After Sales Service using the form in support section. 

The original batteries may be exhausted for the try-me function use or normal use until the moment. Replace them by new ones with the features indicated in the instruction manual included in the product.

Maybe the product is blocked and must be reset. Follow the instructions about the "RESET" function which are indicated in the istructions manual or simply take off the batteries and place them again.

If you have already replaced the batteries but you are using  white-label batteries and of low cost, could be that the capacity of them is not enough for the product and/or its play time duration can be severely affected.
Use only batteries in accordance with market standards, recognized brands, and recommended by the manufacturer.

If the problem persists you can contact with the manufacturer throug the contact form  that this support area offers.

The instruction manual can be found in the base or between the cartboard sleeves that conform the packaging. If you cannot find it, you can access directly to it if the product is in the current catalogue that this website offers within the PRODUCTS section. 

If the product does not appears in the website, you can directly ask for the manual to the After Sales Service within the contact by application form of this help section is offering.

The cleaning instructions can be find in the instructions manual in the "Maintenence" section  or in the fabric label (if the product wear some clothe piece o it's a plush). If the product hasn't got instructions manual or fabric label, check the packaging.

Verify that the part has not been previously assembled by the manufacturer and that it is described in the contents of the product manual. If you still cannot find the part, take note of the missing part (letter, number and/or detailed description) and go to the application form to request it from the manufacturer and  it will be send to you.

In the ON/NORMAL position of the switch or selector mode, check the check the condition of the batteries if they have not been previously replaced.

The original batteries may be exhausted for the try-me function use or normal use until the moment. Replace them by new ones with the features indicated in the instruction manual included in the product.

Maybe the product is blocked and must be reset. Follow the instructions about the "RESET" function which are indicated in the istructions manual or simply take off the batteries and place them again.

If you have already replaced the batteries but you are using  white-label batteries and of low cost, could be that the capacity of them is not enough for the product and/or its play time duration can be severely affected.
Use only batteries in accordance with market standards, recognized brands, and recommended by the manufacturer.

The instruction manual can be found in the base or between the cartboard sleeves that conform the packaging. If you cannot find it, you can access directly to it if the product is in the current catalogue that this website offers within the PRODUCTS section. 

If the product doesn't appears in our website and/or your question doesn't get answer in this section, you can ask directly to this After Sales Service within the contact formulary  that this support section offers.

The product has the TRY-ME function and its functions are limitated for the demosntration. Place the mode selector switch in ON/NORMAL position.

The product has learning levels. Check in the instructions manual if this function is described and included in the product and follow the indications until reach the learning level that allows to perform them.

In the ON/NORMAL position of the switch or selector mode, check the check the condition of the batteries if they have not been previously replaced.

The original batteries may be exhausted for the try-me function use or normal use until the moment. Replace them by new ones with the features indicated in the instruction manual included in the product.

Maybe the product is blocked and must be reset. Follow the instructions about the "RESET" function which are indicated in the istructions manual or simply take off the batteries and place them again.

If you have already replaced the batteries but you are using  white-label batteries and of low cost, could be that the capacity of them is not enough for the product and/or its play time duration can be severely affected.
Use only batteries in accordance with market standards, recognized brands, and recommended by the manufacturer.

Manuals

Find the manual for the toy or the game that you have purchased.

Manuals
LAMMY - 96288IM - AMERICAN ENGLISH | SPANISH LATAM
BONNIE - 96301IM - AMERICAN ENGLISH | SPANISH LATAM
FANCY - 97056IM - AMERICAN ENGLISH | SPANISH LATAM
PANDY - 98213IM - AMERICAN ENGLISH | SPANISH LATAM

Support

If you can't find what you are looking for, please do not hesitate to get in touch through the form provided below.

Support
Lala