Customer service

As wholesale manufacturers and distributors we cannot sell our products directly to consumers. Practically all specialist toy shops and large distributors have our products at their disposal.

Verify that the part has not been assembled by the manufacturer and it is described in the contents of the product manual. If you still cannot find the part, take note of the missing part (letter, number and/or detailed description) and go to the application form to request it from the manufacturer and  it will get sent to you.

The instruction manual can be found in the base or between the cardboard sleeves in the packaging. If you cannot find it, you can access it directly on the website in the PRODUCTS section if the product is in the current catalogue. 

If the product does not appear on the website, you can directly ask for the manual via the after sales service team by filling in an application form in this help section.

The cleaning instructions can be found in the instructions manual in the "Maintenance" section or in the fabric label (if the product is wearing clothes). If the product hasn't got an instructions manual or fabric label, check on the packaging.

The instruction manual can be found in the base or between the cardboard sleeves in the packaging. If you cannot find it, you can access it directly on the website in the PRODUCTS section if the product is in the current catalogue. 

If the product does not appear on the website, you can directly ask for the manual via the after sales service team by filling in an application form in this help section.

It may be that the product, due to its characteristics and basic functions, includes all information relating to its operation on the packaging. If you require more information, please contact our After Sales Service team using the form in the support section.

The instruction manual can be found in the base or between the cardboard sleeves in the packaging. If you cannot find it, you can access it directly on the website in the PRODUCTS section if the product is in the current catalogue. 

If the product doesn't appear on our website and/or your question doesn't get answered in this section, you can ask the after sales service team directly via application form in this help section.

If you have already replaced the batteries but you are using  white-label batteries and/or of low cost batteries, they may not have a high enough capacity to run the product. This may affect the duration of time the product works. Only use batteries in accordance with market standards, recognised brands and recommended by the manufacturer.

Make sure that you are not in an environment with radio frequency interferences (other radio control toys, areas with construction works and other similar devices, etc.).

If you have already replaced the batteries but you are using  white-label batteries and/or of low cost batteries, they may not have a high enough capacity to run the product. This may affect the duration of time the product works. Only use batteries in accordance with market standards, recognised brands and recommended by the manufacturer.

Make sure that you are not in an environment with radio frequency interferences (other radio control toys, areas with construction works and other similar devices, etc.).

In the ON/NORMAL mode, check the condition of the batteries and if they have not been previously replaced.

The original batteries may be exhausted for the try-me function or normal mode. Replace them with new ones to see if the features work.

Maybe the product is blocked and needs to be reset. Follow the instructions to find the "RESET" function which is highlighted in the istructions manual or simply take out the batteries and put them back in again.

If you have already replaced the batteries but you are using  white-label batteries and/or of low cost batteries, they may not have a high enough capacity to run the product. This may affect the duration of time the product works. Only use batteries in accordance with market standards, recognised brands and recommended by the manufacturer.

The original batteries may be exhausted for the try-me function or normal mode. Replace them with new ones to see if the features work.

Maybe the product is blocked and needs to be reset. Follow the instructions to find the "RESET" function which is highlighted in the istructions manual or simply take out the batteries and put them back in again.

If you have already replaced the batteries but you are using  white-label batteries and/or of low cost batteries, they may not have a high enough capacity to run the product. This may affect the duration of time the product works. Only use batteries in accordance with market standards, recognised brands and recommended by the manufacturer.

If the problem persists you can contact the manufacturer through the contact form that offers support in this area.

The product has a TRY-ME function and the functions are limitated on the TRY-ME mode. Place the mode selector switch to the ON/NORMAL position.

The product has learning levels. Check in the instruction manual if this function is described and included in the product. Then follow the instructions until the product reaches the learning level that allows the product to perform certain functions.

In the ON/NORMAL mode, check the condition of the batteries and if they have not been previously replaced.

The original batteries may be exhausted for the try-me function or normal mode. Replace them with new ones to see if the features work.

Maybe the product is blocked and needs to be reset. Follow the instructions to find the "RESET" function which is highlighted in the istructions manual or simply take out the batteries and put them back in again.

If you have already replaced the batteries but you are using  white-label batteries and/or of low cost batteries, they may not have a high enough capacity to run the product. This may affect the duration of time the product works. Only use batteries in accordance with market standards, recognised brands and recommended by the manufacturer.